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An organizational understanding of customer requirements
and expectations, and the ability to ensure customer satisfaction. |
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Senior management clearly states expectations
and values, integrates them into the organization, and is personally
involved in leading change. |
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Use a proven business management model in order
to identify gaps, establish goals, and to control and measure progress. |
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All work is a process. Processes are the source
of all improvement. |
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Involving everyone as a way of life and a key
part of the corporate culture. |
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